Accessing a Mailbox That's Been Shared With You

You can view and access shared mailboxes from your Microsoft Outlook email client or Microsoft Outlook Web.

Microsoft Outlook for Windows Desktop Client:

  1. The shared mailbox will be displayed in your right-hand folder pane underneath your mailbox. After you are given access to the mailbox, it may take up to two hours to appear.
  2. Any messages you send as the shared mailbox user will appear in the shared mailbox's "Sent Items."

New Microsoft Outlook for Windows Desktop Client:

  1. Right-click on your name, "user@ju.edu," in the left-hand mailbox\folder list. Choose "Add shared folder or mailbox".
  2. Enter the email address of the mailbox you wish to open.
  3. The mailbox will now be visible under the "Shared with me" heading in the left-hand mailbox\folder list.

Microsoft Outlook for Mac Desktop Client:

Use this method if you are a delegate for another user's mailbox or have permission to access several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.

  1. In the Tools menu, choose Accounts, and select the account with access to the mailbox.
  2. Select Delegation and Sharing
  3. Choose the Shared With Me tab
  4. Choose + to add a shared or delegated mailbox

Note:  If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders you have permission to use, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.

  1. Alternatively, you can go to File > Open > Shared Mailbox to open a shared or delegated mailbox.

Microsoft Outlook Web Mail (Windows):

  1. Log in to the My JU Portal with your network credentials and go to your mailbox. Click on the avatar in the upper right of the mailbox screen. Choose "Open Another Mailbox" and type the shared mailbox's name, i.e., sharedmailbox@ju.edu, in the dialog box. The email box will open in a new browser window.

Microsoft Outlook Web Mail (Mac):

  1. Microsoft KB Article:  https://support.microsoft.com/en-us/office/open-a-shared-mail-calendar-or-people-folder-in-outlook-for-mac-6ecc39c5-5577-4a1d-b18c-bbdc92972cb2#ID0EDD=Outlook_for_Mac

Microsoft Outlook Mobile:

  1. Microsoft KB Article: https://support.microsoft.com/en-us/office/add-a-shared-mailbox-to-outlook-mobile-f866242c-81b2-472e-8776-6c49c5473c9f

 

 

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